What Challenges Do Leaders Face in Adopting a Customer-Centric Approach?
While the benefits of a customer-centric approach are clear, implementing it can be challenging. Some common obstacles include:
Resistance to change within the organization Inadequate employee training Limited resources and budget constraints Lack of unified customer data Balancing short-term financial goals with long-term customer value
Overcoming these challenges requires strong leadership commitment, effective change management strategies, and continuous investment in customer experience initiatives.