What Challenges Do Business Leaders Face with Chatbots?
Despite their advantages, implementing chatbots comes with its own set of challenges:
1. Integration with Existing Systems: Ensuring that chatbots seamlessly integrate with existing business systems can be complex and time-consuming. 2. Maintaining Human Touch: While chatbots can handle many tasks, they may lack the emotional intelligence and adaptability of human interactions, potentially leading to customer dissatisfaction. 3. Security Concerns: Handling sensitive customer data through chatbots necessitates robust security measures to prevent data breaches.