There are several types of external messages, each serving a different purpose:
Marketing Communications: These include advertisements, email campaigns, and social media posts aimed at promoting products or services. Press Releases: Official statements issued to the media to announce significant developments or respond to events. Customer Service Interactions: Emails, phone calls, and chat messages between customers and the company’s support team. Investor Relations: Communications directed at shareholders and potential investors to provide updates on financial performance and strategic initiatives. Corporate Social Responsibility (CSR) Communications: Messages that highlight the company’s efforts in areas like sustainability, community involvement, and ethical practices.