brand sentiment

What Are the Key Metrics for Brand Sentiment?

Several metrics are used to evaluate brand sentiment, including:
Net Promoter Score (NPS): Measures customer loyalty by asking how likely they are to recommend the brand to others.
Customer Satisfaction Score (CSAT): Assesses customer satisfaction with a specific product or service.
Sentiment Score: Quantifies the overall sentiment (positive, negative, neutral) from textual data like reviews and social media posts.

Frequently asked queries:

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What Are the Key Metrics for Brand Sentiment?
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