TQM is grounded in several core principles that guide its implementation:
- Customer-focused: The primary focus is on meeting and exceeding customer expectations. - Total Employee Involvement: All employees are encouraged to participate in quality improvement initiatives. - Process-centered: A focus on improving processes to achieve optimal results. - Integrated System: A cohesive approach that aligns all aspects of the organization towards quality goals. - Strategic and Systematic Approach: Quality initiatives are aligned with strategic objectives. - Continual Improvement: An ongoing effort to enhance products, services, and processes. - Fact-based Decision Making: Decisions are based on the analysis of accurate and relevant data. - Communications: Effective communication at all levels is essential for successful TQM implementation.