What are the Common Challenges in Implementing Customer Success?
Despite its importance, implementing Customer Success is not without challenges. Common obstacles include:
Siloed Departments: Lack of collaboration between departments can hinder the flow of customer information. Resource Constraints: Limited budget and staff can make it difficult to provide comprehensive customer support. Resistance to Change: Employees may be resistant to adopting new processes and technologies. Inadequate Data: Poor data quality can lead to misguided strategies and missed opportunities.