What Are the Challenges of Using Interactive Kiosks?
While interactive kiosks offer several advantages, they also come with potential challenges:
Technical Issues: Hardware malfunctions or software glitches can disrupt service and frustrate customers. Initial Investment: The cost of purchasing and installing kiosks can be high, requiring substantial investment. User Adoption: Some customers may be hesitant to use kiosks, preferring human interaction instead. Maintenance: Regular maintenance is necessary to ensure kiosks remain functional and up-to-date.