set performance metrics

What are Some Common Types of Performance Metrics?

There are several types of performance metrics businesses commonly use:

1. Financial Metrics: These include profit margins, return on investment (ROI), and revenue growth. They help measure the financial health and profitability of a business.

2. Customer Metrics: These include customer satisfaction scores (CSAT), net promoter scores (NPS), and customer retention rates. They provide insights into customer loyalty and satisfaction.

3. Operational Metrics: These cover aspects like efficiency ratios, inventory turnover, and cycle times. They focus on the efficiency of internal processes.

4. Employee Performance Metrics: These include employee productivity, turnover rates, and employee engagement scores. They assess workforce effectiveness and satisfaction.