What are Common Challenges in Implementing Customer-Centric Strategies?
While the benefits of a customer-centric approach are clear, implementation can be challenging. Common obstacles include:
Organizational Silos: Different departments may have conflicting priorities, hindering a unified customer-centric approach. Resistance to Change: Employees and managers may resist changes to established processes and practices. Data Management: Collecting, integrating, and analyzing customer data can be complex and resource-intensive. Measuring Success: It can be difficult to measure the impact of customer-centric strategies on business outcomes.