The RCA process typically involves several steps: 1. Define the Problem: Clearly articulate the problem you are facing. Ensure it is specific and measurable. 2. Collect Data: Gather relevant data to understand the problem better. This may include customer feedback, sales data, or operational metrics. 3. Identify Possible Causes: Use brainstorming sessions, team meetings, and tools like the Fishbone Diagram or 5 Whys to identify potential causes. 4. Analyze Causes: Evaluate the identified causes to determine the root cause. This may involve further investigation or testing. 5. Develop Solutions: Once the root cause is identified, brainstorm possible solutions and select the most effective one. 6. Implement and Monitor: Implement the chosen solution and monitor its effectiveness. Make adjustments as necessary to ensure the problem is resolved.