faster response times

How to Measure Response Times?

Businesses can measure response times using various metrics:
First Response Time (FRT): The time it takes to respond to a customer's initial inquiry.
Average Response Time (ART): The average time taken to respond to all customer inquiries.
Resolution Time: The time it takes to resolve an issue from start to finish.

Frequently asked queries:

What are Faster Response Times?
Why are Faster Response Times Important?
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