Customer Satisfaction Score (CSAT): Measures how satisfied customers are with support interactions. Net Promoter Score (NPS): Assesses the likelihood of customers recommending the business to others. First Response Time: Tracks the time taken to respond to a customer’s initial request. First Contact Resolution (FCR): Measures the percentage of issues resolved on the first contact with the customer. Average Handling Time (AHT): Calculates the average time taken to handle customer inquiries.