Customer engagement can be measured using various metrics such as:
Customer Satisfaction Score (CSAT): Measures how satisfied customers are with a specific interaction or the overall experience. Net Promoter Score (NPS): Gauges customer loyalty by asking how likely they are to recommend your product or service to others. Customer Lifetime Value (CLV): Estimates the total revenue a business can expect from a single customer over the course of their relationship. Engagement Rate: Measures the level of interaction customers have with your brand on social media platforms.