How Should Leaders Respond to Harassment Complaints?
When a harassment complaint is made, leaders must take it seriously and act promptly. Here are the steps to follow:
Listen and Document: Listen to the complainant without judgment and document all details of the incident. Investigate Thoroughly: Conduct a fair and thorough investigation, involving HR and legal advisors if necessary. Take Immediate Action: If the investigation confirms harassment, take immediate corrective action against the perpetrator. Ensure the victim is supported and protected from further harm. Communicate Transparently: Communicate the outcome of the investigation to all parties involved, maintaining confidentiality where required.