Customer Attrition: Users are less likely to return if they have a negative experience. Reduced Referrals: Satisfied customers are more likely to recommend your product, while dissatisfied ones can spread negative word-of-mouth. Increased Support Costs: Poor UX often leads to more customer queries and complaints, increasing the burden on your support team. Brand Reputation: Consistently poor UX can damage your brand's reputation, making it harder to attract new customers.