How Do Technology and Social Media Impact Stakeholder Relationships?
The advent of technology and social media has transformed how companies interact with stakeholders. Social media platforms provide real-time feedback and a wider reach, enabling companies to engage with a larger audience more efficiently. However, this also means that any negative feedback or controversies can spread rapidly, potentially harming the company’s reputation. Utilizing customer relationship management (CRM) systems and other technological tools can help in effectively managing and analyzing stakeholder interactions.