How Do Limited Features Affect Customer Satisfaction?
Limited features can have both positive and negative impacts on customer satisfaction:
Positive Impact: For cost-sensitive customers, limited features can offer a more affordable option, meeting their basic needs without unnecessary extras. Negative Impact: If the limitations are too restrictive, customers might feel dissatisfied and look for alternatives that offer better value or more comprehensive solutions.
Businesses need to strike a balance between providing sufficient value and maintaining a sustainable cost structure.