improving customer service

How Can You Measure Customer Service Performance?

Measuring the effectiveness of customer service efforts is crucial for continuous improvement. Key performance indicators (KPIs) include:
Customer Satisfaction Score (CSAT): A metric that measures customer satisfaction with a product or service.
Net Promoter Score (NPS): A metric that gauges customer loyalty and their likelihood of recommending the business to others.
First Response Time: The average time taken to respond to a customer query or issue.

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