1. Financial Metrics: These include revenue, profit margins, and return on investment (ROI). Financial metrics provide a clear picture of the company's economic health.
2. Operational Metrics: These involve measuring the efficiency of processes, such as production cycle time, inventory turnover, and error rates.
3. Customer Metrics: Customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates are critical in understanding the customer experience and loyalty.
4. Employee Metrics: Employee engagement surveys, turnover rates, and productivity levels can offer insights into the workforce's performance and well-being.