How Can Leaders Measure the Success of Digital Transformation?
Measuring the success of digital transformation involves tracking key performance indicators (KPIs) such as:
Customer Satisfaction: Tracking improvements in customer satisfaction and engagement. Operational Efficiency: Monitoring reductions in operational costs and increases in productivity. Revenue Growth: Evaluating the impact of digital initiatives on revenue growth and profitability. Employee Engagement: Assessing improvements in employee engagement and satisfaction. Innovation Metrics: Tracking the number of new products or services launched and their success in the market.