How Can Leaders Measure the Effectiveness of QA Initiatives?
Leaders can measure the effectiveness of QA initiatives by:
Tracking key performance indicators (KPIs) such as defect rates, customer satisfaction scores, and process efficiency. Conducting regular internal and external audits. Soliciting feedback from customers, employees, and stakeholders. Comparing performance against industry benchmarks and best practices.
By using these metrics, leaders can assess the impact of QA initiatives and identify areas for further improvement.