To prevent the adverse effects of neglecting quality, business leaders should:
1. Set Clear Standards: Establish and communicate clear quality standards that align with the company's vision and goals. 2. Invest in Training: Ensure that all employees understand the importance of quality and are equipped with the skills to maintain it. 3. Implement Quality Management Systems: Use tools like Total Quality Management (TQM) or Six Sigma to systematically manage and improve quality. 4. Monitor and Measure: Continuously monitor quality metrics and gather feedback to identify areas for improvement. 5. Foster a Quality Culture: Encourage a culture of quality where every employee feels responsible for maintaining high standards.