improving customer experience:

How Can Businesses Measure Customer Experience?

Businesses can measure CX through various methods, including:
Net Promoter Score (NPS): Measures customer willingness to recommend the company's products or services.
Customer Satisfaction Score (CSAT): Gauges customer satisfaction with a specific interaction or overall experience.
Customer Effort Score (CES): Assesses how easy it is for customers to complete a task or resolve an issue.
Customer Feedback: Collecting qualitative feedback through surveys, reviews, and interviews.

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