Businesses can implement personal touch in various ways:
Personalized Communication: Use the customer's name in emails and messages. Tailor the content based on their preferences and past interactions. Custom Services: Offer products or services that can be customized to meet the specific needs of individual customers. Human Interaction: Ensure that there are opportunities for customers to interact with real people, rather than just automated systems. Follow-ups: Regularly check in with customers to ensure they are satisfied with their purchase and address any concerns. Feedback Channels: Provide accessible channels for customers to give feedback and show that their opinions are valued.