improved customer service

How Can a Business Measure the Effectiveness of Its Customer Service?

Several metrics can be used to measure the effectiveness of customer service, including:
Customer Satisfaction Score (CSAT)
Net Promoter Score (NPS)
Customer Effort Score (CES)
First Response Time
Resolution Time
Rate of Repeat Customers
Regularly tracking these metrics can help businesses gauge their performance and make necessary adjustments to their customer service approach.

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