What is a Swimlane Flowchart?
A
swimlane flowchart is a type of diagram that delineates who does what in a
process. Unlike a standard flowchart, a swimlane flowchart organizes activities into distinct lanes, each representing an individual, group, or
department. This method helps clarify roles and responsibilities, making it easier to identify inefficiencies and areas for improvement.
Clarifying Roles and Responsibilities: By visually separating tasks into lanes, it’s easier to see who is responsible for each step in the process.
Improving Communication: Visual aids often enhance understanding and communication among employees and
stakeholders.
Identifying Bottlenecks: A swimlane flowchart can help identify
bottlenecks and inefficiencies in a workflow, enabling more effective process improvement.
Facilitating Training: New employees can quickly understand their roles and the overall workflow through these diagrams.
Identify the Process: Determine the specific process you want to map out.
Define the Participants: Identify the individuals, groups, or departments involved in the process. Each will have its own lane.
Draw the Lanes: Create horizontal or vertical lanes for each participant.
Map the Process: Place each step of the process in the appropriate lane, using arrows to show the flow of activities.
Review and Revise: Collaborate with relevant parties to ensure accuracy and completeness.
Tools for Creating Swimlane Flowcharts
Several tools can help you create professional swimlane flowcharts: Microsoft Visio: A powerful diagramming tool that offers templates for swimlane flowcharts.
Lucidchart: An online diagramming application with collaborative features.
Draw.io: A free, web-based diagramming tool that integrates with Google Drive.
SmartDraw: Another versatile tool that simplifies the creation of complex diagrams.
Best Practices for Using Swimlane Flowcharts
To maximize the effectiveness of your swimlane flowcharts, consider the following best practices: Keep it Simple: Avoid overcomplicating the diagram. Focus on clarity and ease of understanding.
Use Consistent Symbols: Utilize standard symbols to represent different types of actions and decisions.
Regularly Update: Processes evolve, so ensure your swimlane flowcharts are kept up-to-date.
Seek Feedback: Involve the people who actually perform the tasks in the review process to ensure accuracy.